Everything CARA does,
end to end
CARA ingests your agency's NEMSIS patient care reports, evaluates every run against your clinical protocols and quality measures, surfaces what needs review, and gives your medical director the data to act on it — all in one place.
Intake & NEMSIS data handling
CARA consumes NEMSIS-formatted PCRs from any ePCR vendor and normalizes them into a unified patient care record before evaluation begins.
Multi-version NEMSIS support
CARA accepts PCRs in NEMSIS 3.4, 3.5, and 3.5.1 — whichever version your ePCR vendor produces — with no manual conversion required.
Direct ePCR vendor integration
Connect your ePCR system via secure API. CARA pulls completed runs automatically so your QI coordinator never has to export and re-import a spreadsheet.
Batch and real-time modes
Process historical call archives in batch or evaluate new runs as they close — both modes produce the same scored output and feed the same reviewer queue.
Parse and normalize
Each PCR is parsed into CARA's unified patient care record schema — resolving NEMSIS code values to human-readable labels and mapping elements across versions automatically.
PHI detection and scrubbing
Sensitive fields are detected and scrubbed before any data leaves your agency's boundary — so analytics and AI features never touch raw patient identifiers.
Clinical protocol & rule evaluation
Every run is evaluated automatically against your agency's quality measures, your state's protocol library, and any regional rules you've configured.
Agency-specific quality measures
Author your own QA rules in CARA's YAML protocol format — referencing NEMSIS data elements directly — with validation at authoring time so errors never reach production.
State and regional protocol libraries
Built-in protocol libraries for supported states, kept current and versioned so your QA always reflects the rules that were in force on the date of the encounter.
Immutable protocol versioning
Protocol versions are immutable after publication. CARA automatically selects the version that was active on the date of the encounter — historical QA re-runs always produce consistent results.
CRITICAL vs ADVISORY severity
Each rule carries a severity level — CRITICAL findings affect the overall QA score and surface immediately in reviewer queues; ADVISORY findings are logged for trend analysis without blocking a pass.
Configurable pass/fail thresholds
Set weighted scoring thresholds per measure so your QA criteria reflect your agency's clinical priorities — not a one-size-fits-all default.
QA & incident review workflow
A structured reviewer experience that gets the right runs in front of the right people — with a full audit trail from first flag to case closure.
Priority-ranked reviewer queues
Reviewer queues are sorted by severity and agency-configured rules so the most clinically significant runs are always at the top — no more scrolling through low-priority flags to find the ones that matter.
Per-PCR drill-down
Open any run and see every flag, every data point from the PCR, and the exact rule that triggered each finding — all on one screen, no cross-referencing required.
Comments, status, and audit trail
Reviewers can annotate each PCR with comments, advance the case status, and every action is timestamped and attributed — giving you a complete chain of custody for any QI record.
Close, escalate, or send back
One-click workflows for the three most common outcomes: close the case, escalate to medical director review, or return it for crew follow-up with a structured feedback message.
CQI process integration
Connect QA findings to your agency's training and continuous quality improvement processes — so a pattern of flags becomes a structured corrective action, not just a data point.
Analytics & trend detection
Turn your QA data into operational insight — from agency-wide compliance rates to crew-level trends to the underlying runs behind any metric.
Agency-wide dashboards
At-a-glance views of compliance rate, response-time outliers, and protocol adherence across your whole agency — updated as runs are evaluated.
Trend detection
Spot patterns across shifts, crews, months, and individual quality measures before they become systemic problems — CARA surfaces statistically notable deviations automatically.
Drill-down to the source run
Click any chart segment or metric and go directly to the underlying PCRs — no pivot tables, no data exports, no guessing which calls contributed to the number.
Custom report builder
Build and save report views filtered by date range, call type, measure, crew, or any combination — then share them with your medical director or operations leadership with one link.
Flexible export
Export any report to PDF for medical director sign-off, CSV for further analysis, or directly to your state's NEMSIS submission endpoint.
CARA chat assistant
Ask plain-language questions about your QA data and get grounded, data-backed answers — no SQL, no dashboards to configure first.
Natural-language data queries
Ask questions like "show me all cardiac arrest runs from last month where epi wasn't documented within 3 minutes" and get a table of matching PCRs — not a query builder.
Agency-aware context
CARA knows your agency, your active protocols, and your current filters — so answers are scoped to your data, not generic EMS benchmarks.
Grounded, no hallucinations
Every answer is backed by a live query against your data. CARA won't invent a statistic or cite a run that doesn't exist — if there's no data, it says so.
PHI-aware by design
Patient identifiers are redacted automatically before any data reaches the AI layer — so the assistant can reason about your calls without ever handling raw PHI.
Administration, security, and access control
Built for multi-agency EMS organizations with the security posture HIPAA-covered clinical data demands.
Multi-agency support
Manage multiple agencies from one ProVerity account with strict data isolation between organizations — each agency sees only its own PCRs, protocols, and QA data.
Role-based access control
Fine-grained roles — system admin, agency admin, reviewer, viewer, and custom combinations — ensure every user sees exactly what they're authorized to see, nothing more.
SSO / SAML
Single sign-on via SAML 2.0 is available for agencies handling 28,001 PCRs or more per year, so CARA plugs into your existing identity provider without separate credential management.
Full audit log
Every access, every configuration change, and every reviewer action is logged with a timestamp and attributed user — giving you a complete record for accreditation, litigation, or internal review.
Encryption and HIPAA alignment
Data is encrypted in transit and at rest. ProVerity signs a Business Associate Agreement with every customer — HIPAA compliance is built into the contract, not an add-on.
Integrations & API
CARA fits into your existing data ecosystem — it doesn't require you to rebuild around it.
Full REST API
Every piece of customer-facing data is accessible via a documented REST API with OpenTelemetry tracing and Prometheus metrics built in — integrate CARA into your BI tools, data warehouse, or custom dashboards.
Webhook notifications
Subscribe to QA events — new flag, case escalated, case closed — and have CARA push them to your scheduling system, paging tool, or any webhook-capable endpoint.
ePCR vendor integrations
CARA accepts NEMSIS 3.4, 3.5, and 3.5.1 output from any ePCR vendor — if your system exports NEMSIS, CARA can consume it.
State submission export
Export your processed PCR data directly to your state's NEMSIS submission endpoint — CARA handles the formatting so your data office doesn't have to.
Training & CQI platform connections
Optional integrations with agency training management, crew scheduling, and continuous quality improvement platforms — so a pattern of flags automatically triggers the right downstream workflow.
Ready to see CARA with your data?
We'll walk you through CARA using a sample dataset from your call volume and call mix — so you see exactly what your reviewer queue and dashboards would look like on day one.
Design Partner Program
Shape the platform with us.
We're working with a small group of EMS agencies and medical directors as design partners — early access, direct access to the team, and a real hand in what gets built next. If that sounds like you, we'd like to talk.